Data Deletion Policy

This Data Deletion Policy explains how users of Atlas App can request the deletion of their personal data and account information. We are committed to providing you with control over your personal information and respecting your privacy rights.

1. Your Right to Delete Your Account

As an Atlas App user, you have the right to delete your account and associated personal data at any time. We provide a simple and straightforward process for account deletion directly within the app.

2. How to Delete Your Account

3. What Data Will Be Deleted

When you delete your account, the following information will be permanently removed from our systems:

• Personal Information: Phone number, profile picture, first name, last name, gender, email address
• Account Data: Login credentials, SMS OTP history, device tokens
• App Usage Data: Hotel browsing history, search history, app preferences
• Favorites: Your saved/favorite hotels list
• Wallet Data: Wallet balance and transaction history (subject to legal requirements)
• Communication History: Support tickets and communication records
• Analytics Data: Usage patterns and behavioral data linked to your account

4. Data Retention and Deletion Timeline

Data Type	Deletion Timeline	Notes
Profile Information	Immediately	Deleted from active systems immediately
Profile Pictures	7 days	Removed from all storage systems
Usage & Analytics Data	30 days	Complete removal from all systems
Financial/Wallet Data	7 years	Retained for legal and audit requirements
Legal/Compliance Records	As required by law	May be retained for regulatory compliance

5. What Happens After Deletion

• Immediate Effect: You will be logged out of all devices and cannot access the app
• Data Removal: Your personal data will be systematically removed according to our timeline
• Hotel Partners: Any data shared with hotel partners will be requested for deletion
• Third-Party Services: Data in integrated services (SMS providers, etc.) will be removed where possible
• Backups: Your data will be removed from backup systems during the next backup cycle

6. Data That Cannot Be Deleted

• Financial Records: Wallet transactions may be retained for up to 7 years for tax and audit purposes
• Fraud Prevention: Certain security-related data may be retained to prevent fraud and abuse
• Legal Proceedings: Data may be retained if subject to legal hold or court orders
• Anonymized Data: Aggregated, anonymized analytics data that cannot identify you personally

7. Account Recovery

8. Re-registration

After deleting your account:

• You can create a new account using the same phone number after 30 days
• You will start with a fresh profile and no previous data
• Previous wallet balances and transaction history will not be carried over
• You will need to re-add hotels to your favorites

9. Data Deletion for Deceased Users

Family members or legal representatives can request account deletion for deceased users by contacting our support team through the app with appropriate documentation (death certificate, proof of relationship, or legal authority).

10. Children's Accounts

If you are under 18 and wish to delete your account, please have a parent or guardian contact our support team to process the deletion request on your behalf.

11. Verification Process

To ensure account security, we may require identity verification before processing deletion requests, especially when:

• The request comes from outside the app
• There are security concerns about the account
• The account has been inactive for an extended period
• There are pending transactions or disputes